Mar 6, 2023
The hardest part about difficult conversations: They cannot be avoided. You can try to put them off, then eventually, you reach the final blow where they must be addressed. Prepare your communication to navigate difficult conversations instead of creating more stress for yourself later on.
Your very own Sales Maven, Nikki Rausch, is here to offer tips, techniques, and strategies to master your sales conversations. Discover methods to place yourself in the position to thrive in business and produce true value for your audience. Today, learn about how to have difficult conversations during this Sales Success Story on this episode of the Sales Maven Show.
Sara Skowronski is a Senior Human Resources professional with over 18 years progressive experience in assisting in the rapid growth of several Bay Area businesses. She is the Principal Consultant at Eos Human Resources, where she and her team consult start-up and small employers who are not yet ready for a full time Human Resources staff but are in need of access to the knowledge required to be an employer. Eos HR’s clients come from a variety of industries including finance, design, engineering, food service, and more.
In today’s episode, Nikki and Sara talk about having straightforward communication with clients and team members. Sara shares her process for guiding clients through HR tasks and talks about how she moved her own team members into roles with more responsibility. Most of her strategies come from building long term relationships, being willing to commit to open communication, and investing in people’s capabilities. Listen as Nikki and Sara discuss how to give clear expectations and how to back those expectations up with action.
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In This Episode:
[00:29] - Welcome, and thank you for listening!
[00:55] - Sara Skowronski explains how her team guides the HR process.
[03:44] - “What are the rules?”
[06:07] - Review your policies so you can keep up with the changing world.
[08:08] - Sara focuses on creating long term relationships.
[10:29] - “How can I make this process easier?”
[13:05] - What kind of success has Sara seen lately?
[15:46] - Sara likes to share her success and learnings with her team.
[18:27] - How does Sara get centered and gather her focus?
[20:53] - Sara talks about how she moved team members into roles with more responsibility.
[23:21] - Be willing to commit and invest.
[26:12] - It’s okay to not know something and have questions.
[28:45] - You can get so much more out of your team if you work on communication.
[31:34] - Take ownership of communication, especially when it feels off.
[33:37] - Thank you for listening. Nikki is so grateful you are here!
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